KPN and SeniorWeb will hold free walk‑in sessions in South Holland on 8 October — the Day of Digital Resilience — offering practical help to older people with internet questions and online safety. The initiative aims to tackle rising concern among older users about phishing, account security and other forms of online fraud.
Why the sessions are being held
New research commissioned by KPN shows that many older Dutch citizens do not feel consistently safe online: nearly half (49%) of people aged 60 and over say they do not always feel secure when using the internet. The study also found that 40% of that group are unsure they can distinguish a suspicious message from a trustworthy one, compared with 81% of people under 30 who said they were fairly or very confident in doing so.
The survey further reports that 36% of people aged 60+ experienced online fraud or an attempted fraud in the past 12 months, with phishing accounting for 64% of those incidents. Older adults also report a higher need for help with digital matters than younger people: 30% of the 60+ group said they wanted assistance versus 16% of under‑30s.
What to expect at the walk‑in sessions
- Free, no‑appointment help at KPN Experience Stores and SeniorWeb locations — the October 8 sessions are in Rotterdam, Rhoon and ’s‑Gravenzande in South Holland, and KPN says there are 23 additional locations across the country.
- Practical support for concrete problems: suspicious emails or messages, unexpected payment requests, account security and password advice.
- Volunteers not only resolve the immediate question but explain what to look out for so visitors can handle similar issues independently next time.
- Additional drop‑in mornings will be held on other Thursdays in October from 10:00–12:00.
Broader context and follow‑up
KPN is running the sessions as part of a wider programme of activities during October — designated as cybersecurity month — that aims to help people of all ages improve their digital resilience. The operator also points to a webinar called “Smarter than the Scammer”, hosted with SeniorWeb and the police, which explains how online scams work and how to respond when a message looks suspicious.
“Digital services should make everyday life easier, not more complicated,” says Marieke Snoep, board member responsible for the consumer market at KPN. “Together with SeniorWeb we offer low‑threshold help for those who have questions or get stuck, so more people can manage their digital affairs safely and independently.”
Practical information
Participation is free and no registration is required. The main day of activities is 8 October, with additional Thursday morning sessions during October. A full list of participating locations and opening times is available on KPN’s site.
Survey details
The figures above come from research carried out in September 2026 by Panelwizard on behalf of KPN among 1,112 Dutch adults (18+), representative by gender, age, household composition, employment, education and region. The full methodology is available on request.
Source: Original press release
