SeniorWeb, the Netherlands’ largest association for computer support, is celebrating its 30th anniversary. Founded in September 1996 to help older people learn to use computers and the internet, the organisation has expanded over three decades to cover smartphones, tablets, apps, online banking, video calling and digital government services.
Quick facts
- Founded: 1996
- Members (2026): more than 151,000
- Annual website visits: over 13 million
- Volunteers: about 2,800
- Local teaching and help locations: 530
SeniorWeb says its growth is driven by a nationwide volunteer network that provides local, hands‑on assistance and by a website offering step‑by‑step guides, practical tips and answers to common questions. The organisation describes itself as a non‑profit membership association focused on helping older people participate in digital society with confidence and enjoyment.
New positioning: from "computer help" to confidence online
To mark the anniversary SeniorWeb has updated its positioning. Where the organisation previously used a slogan that emphasised direct computer help, it now presents a broader promise translated as “Digitally with confidence.” The new wording reflects a shift from purely fixing problems toward building users’ confidence and independence online.
René Kuster, SeniorWeb’s director, highlighted the role of volunteers: “We owe much of our growth to our 2,800 skilled volunteers. With their knowledge, patience and commitment they help seniors become more digitally competent and self‑assured.” A long‑standing member quoted by SeniorWeb underlined the value of reassurance and a reliable place to turn when things go wrong.
What this means for the sector
The milestone underlines the continued importance of digital inclusion initiatives as services and public administration become increasingly online. SeniorWeb’s combination of information, education and personal help is an example of how civil society can support older adults in navigating an evolving digital landscape.
SeniorWeb plans to continue its mix of local teaching, volunteer support and online resources to keep expanding access and confidence for older users.
